Last Updated: July 2026

Saxons Estate Agents ("we", "us", "our") are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services, visit our website, or contact us.

Who We Are

Saxons Estate Agents21 Boulevard
Weston-Super-Mare
North Somerset
BS23 1NR

Sales: 01934 624400
Lettings: 01934 411833
Property Management: 01934 411832

Email: weston@saxonswsm.co.uk
Website: https://www.saxonswsm.co.uk

Information We Collect

We may collect and process the following types of personal information:

  • Name, address, telephone number and email address
  • Proof of identity and proof of address
  • Right to Rent documentation
  • Anti-Money Laundering (AML) verification information
  • Employment, income and financial information
  • Bank account details where required
  • Property ownership information
  • Tenancy and occupancy information
  • Property viewing and enquiry records
  • Communications between you and our business, including emails and telephone calls
  • CCTV images where applicable
  • Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

  • Provide estate agency, lettings and property management services
  • Arrange viewings, valuations and property transactions
  • Carry out tenant referencing, identity verification and Right to Rent checks
  • Conduct Anti-Money Laundering checks where legally required
  • Manage tenancies, maintenance and repairs
  • Administer tenancy deposits
  • Comply with legal and regulatory obligations
  • Protect our clients, staff, properties and business from fraud and criminal activity
  • Improve our website and services
  • Respond to enquiries and customer service requests
  • Send property information, updates and marketing communications where you have requested them

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

Sharing Your Information

We may share your information where necessary with:

  • Landlords and tenants
  • Tenant referencing and credit reference agencies
  • Contractors, tradespeople and maintenance providers
  • Deposit protection schemes
  • Utility providers and local authorities
  • Professional advisers, including solicitors and accountants
  • Insurance providers
  • Anti-Money Laundering and fraud prevention agencies
  • Property management software and service providers
  • Regulatory bodies, redress schemes and government authorities where required by law

We only share personal information where it is necessary, lawful and appropriate to do so.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and contractual obligations.

Typical retention periods include:

  • Tenant records: six years after the end of the tenancy
  • Landlord records: six years after the end of our business relationship
  • Unsuccessful tenancy applications: up to 12 months
  • Anti-Money Laundering records: five years after the end of the business relationship or transaction
  • Right to Rent records: for the period required by applicable legislation

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information where appropriate
  • Restrict or object to processing
  • Withdraw consent where processing relies on consent
  • Request transfer of your data to another organisation
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your experience.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Marketing Communications

Where you have requested information from us or subscribed to property alerts and updates, we may contact you by email, telephone or post.

You may unsubscribe from marketing communications at any time by contacting us directly or using the unsubscribe link included in our emails.

We do not sell your personal information to third parties.

Complaints

If you have any concerns about how we use your personal information, please contact us in the first instance so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Saxons Estate Agents21 Boulevard
Weston-Super-Mare
North Somerset
BS23 1NR

Email: weston@saxonswsm.co.uk
Telephone: 01934 624400
Website: https://www.saxonswsm.co.uk